Refund policy

Do you guarantee your products?

Everyone has different skin, with different sensitivities. We try to make all products safe for the majority of people, but please know your allergies and send us an email before ordering if you're concerned about using particular products.

For health and hygiene reasons, bath, body, beauty, personal care and cleaning products are final sale.

My items arrived broken or damaged.

We can help! Please take a photo of the damage to the outer box, and internal damage to its contents. Send us a message and we'll be happy to help. Please note, there may be a slight delay on refund or re-shipment for damages as we deal with the shipping carrier to resolve what occurred with your shipment.

Do you charge tax if I'm an Oregon resident?

Effective July 1, 2019, the retail sales tax exemption is no longer available at the point of sale for nonresidents of Washington State who purchase tangible personal property, digital goods, and digital codes. We must collect retail sales tax from all of our nonresident customers, unless the customer or sale qualifies for another exemption. Here's a list of common nonresident exemptions for more information and related documentation requirements.